TEMPORARY ADDITION TO OUR CANCELLATION POLICY – PLEASE READ
As a small business, we have given an enormous amount of thought to the developing COVID-19 situation and the impact it may have to our guests travel plans and to the continued existence of Noddfa Holiday Homes.
As always, we strongly urge all guests to ensure they have adequate travel insurance to cover an inability to travel due to illness or government restrictions.
We do wish to support our guests where we can and therefore in addition to our terms & conditions and at our discretion we may choose to:
For cancellations made less than 4 weeks before arrival, refund monies associated with unused, fixed costs such as cleaning and linens (up to a maximum of £60 per booking) OR defer the booking to a later date to be agreed at time of cancellation (subject to availability).
For cancellations made less than 8 weeks of arrival, defer the booking to a later date to be agreed at time of cancellation (subject to availability).
We continue to offer a 50% refund to all cancellations made 56 – 28 days before arrival and 100% refund to all cancellations made more than 56 days before arrival (minus admin fee).
All other aspects of our existing terms and conditions/cancellation policy remain in place unless our own business insurance is able to provide compensation which we can then, in turn, use to refund guests (it currently doesn’t offer this as the situation stands today). This decision has been made at a very personal level, trying to balance the needs of our valued guests and our own overheads.
Thank you all in advance for your continued patronage and support.
– Sam and Andrew Noddfa Holiday Homes
We are big fans of guests booking directly. It enables us to provide you with our best rates as we’re not paying commission to 3rd parties. It also saves you from paying unnecessary service fees to online travel agents.
We offer the ability to book via email and make payment via bank transfer, or online where you are welcome to pay by card.
When you check availability, you will be directed to our online booking system. We also advertise through TripAdvisor and Booking.com (but who wants to pay more, right?!)
All reservations are governed by our terms & conditions and we request that a booking form is completed so we can cater to your specific requirements. You’ll find both documents on the right for your information.
We request a refundable security deposit of £150 with all bookings. Typically, this is returned the day of departure, usually via the same method that guests use to pay. If your stay is more than 8 weeks away, we offer the option to book with a deposit. This is usually 25% of the total payable (cost of stay + security deposit). The balance is due 8 weeks before your arrival and you’re welcome to make part payments inbetween.